Health Care Services

Service Ticket Management

Empower IT and facility support teams with a centralized ticketing platform. Automate ticket creation, assignment, escalation, and resolution tracking to ensure timely responses and continuous service improvements.

ITSM meets patient safety:
Smart Categorization: NLP-based ticket routing
SLA Predictor: Machine learning-driven resolution ETA
Change Advisory Board: Automated risk impact assessments
Patient Impact Scoring: Prioritizes tickets affecting care delivery Integrates with crash cart sensors and reduces critical system downtime by 65%.